Harper Wool Turtleneck

SHIPPING

Domestic

Free priority shipping for all orders — no code necessary! Orders typically ship from our warehouse within 48 hours (excluding weekends and holidays). A tracking number will be sent to you once your order leaves our warehouse. M•USE Fashion is not responsible for any delays due to carrier constraints.

 

Shipping Option	Shipping Times	Shipping Cost
Free Priority Shipping	1-3 Business Days	Free

 

International

Orders typically ship from our warehouse within 48 hours (excluding weekends and holidays). A tracking number will be sent to you once your order leaves our warehouse. M•USE Fashion is not responsible for any delays due to carrier constraints.

Shipping Option	Shipping Times	Shipping Cost
Free First Class International Shipping (On Orders $150 USD and Above)	7-21 Business Days	Free
All Other Shipping Options Are Provided At Checkout	3-5 Business Days (Express) 6-10 Business Days (Priority)	Calculated At Checkout

 

When the entire order value is less than $150 USD or when a faster shipping option is preferred other than the First Class International shipping method, the international shipping fees in any of the above two circumstances, are generated automatically based on your choice of shipping destination and shipping method. Shipping costs are non-refundable, which includes returns, package rejection upon arrival and/or failure to pay duty fees.

Need more help?

Email us for any additional questions at care@m-usefashion.com. 

 

Returns

Items purchased from M•USE Fashion are eligible for a refund if returned within 14 days from date of delivery. Returned items must be in new condition with original tags still attached. Only items that are specifically marked as FINAL SALE (on product page and invoice) cannot be returned.

See below for instructions on how to ship back your item(s) to us.

Domestic

We're bummed things didn't work out for you, but here's the good news: 

You get 14 days to return your items starting from the date of delivery. All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

Here’s what our US customers should do:

1. Email us at care@m-usefashion.com and include information: Order Number (you can find the order number on the confirmation email you received after purchase)  + Name of the item you wish to return + Reasons for the return

2. We will email you the return label to print out

3. Within 14 days of delivery date, put all items to be returned in a box/package

4. Place invoice in the box

5. Stick the pre-paid shipping label on the box. Make sure there are no other labels/barcodes on the box

6. Drop off the box to be shipped to us

International

All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

1. Email us at care@m-usefashion.com and include information: Order Number (you can find the order number on the confirmation email you received after purchase) + Name of the item you wish to return + Reasons for the return so we know we are expecting your return

2. Within 14 days of delivery date, put all items to be returned in a box/package

3. Place invoice in the box

4. Ship return items to (customers are responsible for all return shipping charges):

   M•USE Fashion Returns
   1943 Mount Vernon Ct. Unit 308
   Mountain View, CA 94040, USA

5. Drop off the box to be shipped to us

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

 

Refund Policy

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.